Tell us what you need.
We’ll listen.
We aim to reply within one business day, sooner if it’s something tender. No bots, no ticket numbers, no canned macros.
The things people ask before they write.
How long until I hear back?
One business day, often sooner. Safety notes get a same-day reply.
Is what I write here private?
Yes. Form messages land in a small inbox read only by our care team, never used for training, never shared with anyone outside the company.
How do I delete my account?
Go to your Profile → Delete inside the app. Please make sure you do not have active subscriptions.
I'm a journalist or researcher. Where do I start?
hello@reneespace.com, with a sentence about what you're working on. We answer most asks personally, please give us a couple of days.
I think I found a bug. Where should it go?
Right here is fine, pick "Account & support" and tell us what you saw. Screenshots help. We'll write back when we've reproduced it.
How long until I hear back?
One business day, often sooner. Safety notes get a same-day reply.
How do I delete my account?
Go to your Profile → Delete inside the app. Please make sure you do not have active subscriptions.
I think I found a bug. Where should it go?
Right here is fine, pick "Account & support" and tell us what you saw. Screenshots help. We'll write back when we've reproduced it.
Is what I write here private?
Yes. Form messages land in a small inbox read only by our care team, never used for training, never shared with anyone outside the company.
I'm a journalist or researcher. Where do I start?
hello@reneespace.com, with a sentence about what you're working on. We answer most asks personally, please give us a couple of days.